FAQ

Here are some Frequently Asked Questions that we want to answer for our customers!


- Is the Service Department open on Saturdays?

No. Our service technician's work so hard during the week, we need them fully rested to get back at it Monday morning.

- Does your company offer RV Rentals?

No we do not. We offered rentals when we first opened, but got out of doing it a couple years ago.

- Are you associated with Camping World?

No we are not. The only other location we are associated with is our sister store Apache Village RV Center located in Hazelwood, MO.

- Do you need a CDL in order to drive a Motorhome?

While most states do not require a DCL for driving large RV’s, some do require special non-commercial licenses structured after the federal classification. It is not required in Missouri!

- What’s my trade worth?

Trade allowance is a combination of trade plus discount; So the allowance will depend on which RV you are interested in and how deeply the RV is discounted off the MSRP.

- Can I qualify for credit?

The first step you would need to do in order to see if you pre-qualify is to fill out a credit app. That way you will know what units you should be looking at that will fit with your desired monthly payment.

- Which RV is right for me?

Many things play a part in figuring out which RV will suit you best! You’ll need to think about certain things such as what you’re using it for, how many people the unit will need to sleep, how much your vehicle can tow, what price range will fit in your budget, etc. A salesman will be able to narrow it down to what will work best for you and your family!

- How much gas mileage do you typically get driving a Motorhome?

It averages between 9-11 mpg.

- Do you fill propane?

Yes, we fill propane Monday thru Friday.

- What is the difference between 12 Volt & 120 Volt Electricity?

12 Volt-Direct Current (DC) 12 volt is the type of electricity you would find in an automobile. Your battery is the foundation for the 12 volt system in your RV. A fully charged battery will operate the 12 volt equipment (furnace, water heater, most lighting, range hood, monitor panel, roof vent fans, etc.) in your unit until the battery becomes discharged. The level of discharge for operation to cease will vary by each piece of equipment.

120 Volt-Alternating Current (AC) 120 volt is the same type of electricity you typically find in a home. Plugging your shoreline cord into a power source (campground or other appropriate receptacle) is the foundation for the 120 volt system in your unit (optional generators produce 120 volt electricity as well). Certain equipment (air conditioner, microwave, most televisions, etc) in your RV can only operate from 120 volt electricity thus require the unit be plugged in to a power source or a generator running.

Your unit is also equipped with a “Converter.” When the shoreline cord is plugged in at a campground (or other appropriate receptacle), this device “Converts” 120 volt electricity into 12 volt electricity. Most 12 volt equipment in your unit will operate from this power source, even if your battery is discharged. The “converter” is also equipped with a “battery charger” which provides a “trickle charge” (slow, low amperage charging) to your battery as long as the shoreline is plugged in to a power source.

- What is the difference between an "automotive" and a "deep-cycle" battery?

An “automotive” type battery, like in your car, is designed to provide a “heavy load” (required during starting) for a short period of time and to be recharged continuously.

A “deep-cycle” battery is designed to be slowly discharged (like during camping) and recharged over and over. While an “automotive” battery will work in an RV, the life expectancy is very short compared to the “deep-cycle” battery which was designed for this type of use.

- How important is it to maintain the battery on my unit?

Very Important! The battery in your RV is the foundation for the entire 12 volt system. Without a good battery, any 12 volt component in your RV can experience intermittent operational problems which can be extremely frustrating. This continuous discharging & charging is very hard on your battery. Be sure the water levels are checked at least monthly and the connections are kept clean and free of corrosion.

- I lost power to some of the receptacles and the circuit breaker in the "Power Center" is not tripped. Why?

Per Recreational Vehicle Industry Association (RVIA) code, certain receptacles in every unit are protected by a Ground Fault Circuit Interrupter (GFCI) system. Try pushing the reset button on the receptacle itself. The GFCI receptacles are typically located in the kitchen and/or bathroom. If the problem persists, try a different component in the receptacle. If the problem goes away, it could be a problem with the component, if the problem still persists, there could be an electrical problem in the trailer.

- When I run a coffee maker and a toaster at the same time, why does the circuit breaker trip?

The receptacles in the RV are protected by a circuit breaker and/or the GFCI system. Hair dryers, curling irons, toasters, coffee makers, etc. use a very high amount of electricity (amperage). Each circuit is rated at 15 amps. Typically, any combination of two of these types of accessories will draw more than 15 amps which will cause the breaker to trip. It may be necessary to operate only one of these types of accessories at a time.

- What causes the ground fault circuit interrupter (GFCI) to trip?

The GFCI is a personal protection device that constantly monitors the flow of current through a protected circuit and senses any loss of current to an outside path. If the current flowing into an electrical appliance or fixture differs by a very small amount from what flows back out, the GFCI instantly interrupts the current flow to prevent a sustained, lethal level of electricity from reaching a person. The person may feel a painful shock but should be protected from electrocution.

- How do I hook up Cable TV?

If your unit is equipped with an exterior cable TV jack; hook the “Park Cable” to the exterior jack. Turn the TV Antenna power booster (located inside the unit) to the “off” position. Turn the TV to the appropriate channels to receive cable. Note: depending on the TV set, it may be necessary to reprogram the TV from “Air” to “Cable”.

- Where is my low point drain for my Fresh Water tank?

There will be a label on the side of the skirt metal stating LOW POINT DRAINS.

- Should I cover my RV in the winter?

Storing your RV under a roof type cover or within a building when the RV will not be used for an extended period of time is always a good idea when this option is available to you. When you must store your RV outdoors during periods of non-use you also have the option of using a temporary cover that is draped over the RV, then fastened onto the RV tightly. Many of these covers have a DuPont TTY® top or roof panel and polypropylene side panels.

Many RV owners prefer to cover their RV’s with the drape-over style covers to protect the surfaces and finish from UV breakdown, dirt, leaves, birds and other airborne contaminates. On the other hand, many RV owners feel that to cover an RV with the drape-over style covers may lead to chafing and that chafing can lead to rubbing the decals off and other finishes. In our opinion we would rather have the RV covered than exposed to the outdoor elements.

- Why does air come out of my air conditioner vents when my furnace is on?

The air conditioner in some models is designed to help circulate the air in your unit if desired. If you prefer to not have the additional circulation, you can change the fan settings on your thermostat to AUTO while in furnace mode. Consult your Thermostat User Manual for instructions.

 

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